We always seek to dispatch items within 24-48 hours. If we receive orders before 12pm we will often dispatch on the same day. If an item has gone out of stock or there is any kind of issue we will contact you within 24 hours of purchase and resolve any resulting issue immediately. We are constantly available bye mail and phone and are committed to a very high level of customer service.
Which courier companies do you use?
We use several courier companies depending on the type of delivery service you have requested and the area that your order is being delivered to. We currently use Interlink Express and Royal Mail for orders within the United Kingdom and throughout Europe.When shipping worldwide we usually will seek the most suitable service depending on the destination country.
What countries do you deliver to?
We offer the option to deliver to any country in the world, however there may be times whenthe size of your order and unforeseen circumstances mean we cannot deliver to you. We willhowever let you know if this is the case and try to find another option.
Due to distance, delivery times may vary however generally the following table is correct:
- United Kingdom (1 to 3 working days based on courier selection)
- Rest of Europe (3 to 8 working days)
- USA and Canada (8 to 10 working days)
- Rest of the World (10 to 14 working days)
How much does delivery cost?
- UK Mainland - £3.95 - Any size or quantity of order - Royal Mail 1st Class
- UK Mainland - £5.95 - Interlink Express - Tracked Courier Service
- European Union - £8.95 - Non Heavy items only. Please Email or call if such items are required.
- Worldwide - £19.95 - Non Heavy items only. Please email for a quote on these items.
Do I have to pay customs and import charges?
Customs and import charges are paid for once the order reaches its destination country. Therecipient is responsible for paying these charges and may be unavoidable.
As we have no control over these charges we are not responsible for paying them andunfortunately would not be able to tell you how much the cost may be. If you need to find outthese costs you should contact your local customs office who should be able help you.
Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses.
In the unlikely event that you are not 100% satisfied with your product or purchase and wish to return the item to us we
will be more than happy to refund the cost of the item less any carriage fees incurred within 14 days of receipt. The
returned item must be in a saleable condition with all of the items original packaging.
All items must be returned to:
FightstoreMMA.com
22 Pink Lane
City Centre
Newcastle upon Tyne
NE1 5DW
This is in accordance with the Distance Selling Directive which can be found here:
http://www.hmso.gov.uk/si/si2000/20002334.htm
More information on the above can be found here:
http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
(Please note, we are in no way linked with the above websites or organisations. The above information is provided for your reference only.)
If a collection is required, it must be from the same address to which the item was delivered. A courier collection
will be charged against your refund at £15.00, please ensure someone is available between 9am - 5pm on the specified day
for this to occur. If the item cannot be collected the collection fee will still be charged.
Damaged or faulty goods
Once your item has been delivered, if the packaging appears compromised in any way please make a note of this when you
sign for the consignment. If, upon opening the packaging, the item is physically damaged, it is the customer's responsibility to
notify FightStoreMMA.com within 48 hours of receipt.
Our representative will then arrange the delivery of a replacement part at the earliest opportunity.
Refund Policy
All our customers have the option to return their goods within 14 days if they're not satisfied with them.
The purchase price, less carriage will be refunded only if the goods are returned in their original condition and with their
original packaging. The customer is liable for all carriage charges in regards to the return of the unwanted goods.
FightStoreMMA.com will not refund, exchange or repair free of charge any goods damaged, marked, with parts missing or no longer of
merchantable quality.
Any refund due will be processed within 30 days from the date of cancellation of an order.
Providing your returned item meets the above criteria, we will process a full refund (minus our shipping costs - £7.50 +
collection fee) back to your account within 30 days of receiving your item.
If you have any further questions regarding our returns policy, please contact us.
